Frequently Asked Questions

  • After registration, your initial account is defaulted to have full administrative capabilities allowing you to have full access to the Portal’s necessities.

    If there are multiple team members that will submit projects, contact our Portal support and they will update your account to only have the capabilities of purchasing Portal credits for the team and to exclusively allow you to invite new members to join under your organization’s administrative umbrella account.

  • Before you are able to submit your first project, you will need to make a pre-payment to your account. There are several ways to do this, however, the most convenient way is by clicking the green “+” sign at the top of the page located next to the balance displayed.

    Alternatively, you can also find the ‘Transaction’ button from the navigation menu on the left. Once on this page, click Invoices > Billing > Add Funds. You will then be able to enter the amount to add to your balance & add your card to give you the option to autofill payments.

  • Go to the homepage and click the ‘Create Project’ button.

    Input the project address, building description and surrounding terrain. You will know the address had been successfully entered as you will see Google maps geo-locate and display the project’s address.

    Proceed with following prompts.

    PLEASE NOTE: If the address is newer development and Google has yet added it to their database, you may also find the address by inputting location coordinates.